Frequently Asked Questions

You can place an order by visiting us in store, calling us at (514) 555-0142, or sending us a message through our Contact page. For custom cakes and large orders we recommend reaching out at least one week in advance so we can discuss your vision and reserve your date.

Yes! We offer a rotating selection of gluten-free and vegan pastries every day. We can also accommodate nut-free and dairy-free requests for custom orders with advance notice. Please note that all items are prepared in a kitchen that handles wheat, dairy, eggs, tree nuts, and soy — we cannot guarantee a completely allergen-free environment.

Orders are available for pickup during regular business hours. When your order is ready we will send you a confirmation via email or text. We hold orders for up to 24 hours after the scheduled pickup time. If you need to reschedule, please contact us as soon as possible so we can arrange a new window.

Custom cakes and large orders (over $100) require a 50 % non-refundable deposit at the time of booking, with the remaining balance due at pickup. We accept cash, all major credit and debit cards, and Apple Pay / Google Pay in store.

Standard orders may be cancelled up to 24 hours before the scheduled pickup time for a full refund. For custom cakes, the 50 % deposit is non-refundable; however, if you cancel more than 72 hours in advance we will offer a store credit for the deposit amount. Same-day cancellations cannot be refunded.

Absolutely — custom creations are our specialty! From wedding cakes and tiered celebration cakes to full dessert tables for events, we love bringing your ideas to life. Book a free consultation with Chef Éloise by contacting us, and we will work together on flavours, design, and sizing.

We currently offer delivery within a 15 km radius of our bakery for orders over $75. A flat delivery fee of $12 applies. Delivery is available Tuesday through Saturday; please place your order at least 48 hours in advance. For locations outside our delivery zone, we are happy to recommend trusted courier partners.

Most pastries are best enjoyed the day they are purchased. Croissants and breads can be stored at room temperature in a paper bag for up to two days. Cream-based desserts (éclairs, tarts, mousse cakes) should be refrigerated and consumed within 48 hours. We do not recommend freezing finished pastries, as it affects texture and flavour.